Return Policy

Return Policy

At Uprooted Creatives, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you have 30 days from the date of purchase to return the item(s) for a refund or exchange, subject to the conditions outlined below.

Conditions for Returns

  1. Time Frame: Returns must be made within 30 days of the purchase date.
  2. Condition of Items: Items must be returned in their original condition, unused, and with all original packaging and tags intact.
  3. Proof of Purchase: A receipt or proof of purchase is required for all returns.
  4. Non-Returnable Items: Certain items are not eligible for return, including:
    • Perishable goods (e.g., food, flowers, newspapers, or magazines)
    • Intimate or sanitary goods
    • Hazardous materials or flammable liquids and gases
    • Gift cards
    • Downloadable software products
    • Some health and personal care items

How to Return an Item

  1. In-Store Returns: Bring the item(s) along with the receipt or proof of purchase to our store. Our staff will assist you with the return process.
  2. Mail-In Returns: If you are unable to return the item(s) in-store, please contact our customer service team at k8datema@gmail.com to initiate the return process. We will provide you with a return shipping label. Please ensure that the item(s) are securely packaged to prevent damage during shipping.

Refunds

  1. Processing Time: Once we receive your returned item(s), we will inspect them and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days.
  2. Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.

Exchanges

  1. Exchange Process: If you wish to exchange an item for a different size, color, or product, please follow the return process and indicate the desired exchange. We will process the exchange upon receipt of the original item(s).

Contact Us

If you have any questions or concerns about our return policy, please contact our customer service team at k8datema@gmail.com. We are here to help!

Thank you for shopping at Uprooted Creatives!